Sold out items
Reservations are made for sold out items and supplier failure.

Shipping, delivery and contracts

Orders abroad are sent with GLS or UPS.

We aim to ship from day to day. Shipping abroad can take up to 14 business days, depending on the destination, from the day we ship the item. You are welcome to contact us to hear more.

Please note that shipments to Norway and UK are subject to customs upon delivery. This also occur to other countries outside EU. 

Orders are sent with GLS or UPS. The freight price for orders sent is €27.

Please note that shipments to Norway and UK are subject to customs upon delivery. This also occur to other countries outside EU. 

NOTE! For purchases under stock sale/sale/Christmas/Black Friday a longer delivery time must be expected. It is not possible to use / combine gift cards and discount codes on the same order.

If delays occur at GLS or UPS this will correspondingly delay the delivery, and ENAMEL Copenhagen cannot be held responsible for this.

The delivery is considered to have taken place when the item has been attempted to be delivered at the customer’s address.

If the chosen parcel shop filled, for example bacuse of Christmas / Black Friday, the package will be delivered to another parcel shop. ENAMEL Copenhagen can not be held responsible for this. 

Risk
The risk passes to the customer as a consumer at the time of delivery.

Payment
When we have received your order/payment, the item will be sent at the same time. If the item is delayed, you will receive a message via e-mail or phone. The items are ordered online and can be paid with Dankort, Visa, Visa Elektron, Eurocard, Maestro or MobilePay.

It is not possible to combine/use gift cards and discount codes on the same order. Discount codes must be entered in the discount code field and activated by clicking "use". Remember to check that the discount is deducted in the basket, as it cannot be added afterwards. If the code is not entered correctly, or not added when ordering, it cannot be used retroactively, or added to an already existing order. The discount code can, as long as it is valid, be saved for use on a new order.

Invoice
The invoice will be attached to the item and is valid as your receipt and warranty certificate.

Exchange
We do not exchange items on the webshop. If you want other items than the ones you have received, you must return them back to us and then make a new order for the desired items. The shipping costs for the return is borne by the buyer.

Please note that gift cards can not be exchanged for cash. 

Return policy / Right of withdrawal
There is a 30-day right of return / right of withdrawal from when the item is received by the customer.

After October 1st, you can return Christmas presents until January 31st.

Sale items you can return for 14 days.

If you have paid by credit card the amount will be refunded to the same card as you paid with when placing the order, within a few days.

 

Please note that for stock sales / sales, there is only a 14-day return policy.

If you regret the purchase, you must send the item back to the following address at your own expense:

ENAMEL Copenhagen

HC Andersens Boulevard 51, 2. th

1553 København V, Denmark

Please note: We do not accept return packages sent to a parcel box / parcel shop or by COD (Cash on delivery). Returns are to be sent directly to our address. 

If you return the item, it has to be in the same condition as when you received it. 

In addition to the item itself, which has to be securely packed, please attach a copy of the invoice.

If you have paid by credit card the amount will be refunded to the same card as you paid with when placing the order, within a few days.

If you use the return policy / right of withdrawal, you will get your money back as soon as we have received the item back, and had the opportunity to examine it.

We run campaigns where gifts are added to your order. Should you choose to return your order the gift must also be returned. If not, the value of the gift will be deducted from your return.  

Special terms for purchases during stock sales/sales
We make reservations for sold out items during stock sales/sales. 

During sale items might have further reductions. We do not offer refund afterwards. 

Registration of information
ENAMEL Copenhagen registers your name and address as well as the invoice in its customer directory in connection with the purchase. The information is not passed on, but ENAMEL Copenhagen retains the registration for five years, as required by law.

 

If you have received a package that bears the mark of being damaged, you must immediately take pictures of the package / packaging. The same applies if the delivered jewelery has also been damaged during the actual shipment. You must be able to present pictures of the package / packaging itself, as well as the damaged content to claims@enamel.dk

Also remember to store the damaged packaging until the case is fully completed. This can take up to 2 months, as our freight supplier can ask for physical evidence throughout this period, even if the case is settled with us.

Should there be defects in the shipment due to the damaged packaging, the above procedure must be followed in the same way.

Complaint handling
In the event of errors and defects, please contact ENAMEL Copenhagen as soon as possible. If the order is purchased at one of our merchants, please contact the merchant directly.

However, errors and omissions must be invoked within a reasonable time. Two years after receipt of the goods, the right to complain ceases in accordance with the Sale of Goods Act, section 83, subsection. 1, unless otherwise agreed. When ENAMEL Copenhagen receives a complaint about an item, the complaint is processed as soon as possible.

Always contact ENAMEL Copenhagen in case you have a complaint! 

This is done by sending an email to claims@enamel.dk with a clear picture of the item, as well as your order number. After this, ENAMEL Copenhagen decides whether the product has been approved as a complaint and how the case is subsequently processed.

 

Guidelines for complaints
ENAMEL Copenhagen provides a 2-year warranty on all jewelry. However, we distinguish between manufacturing defects, wear and tear, misuse and natural acid.

Manufacturing defects cover defects in the production of the jewelry. An example of a production error could be if a piece of jewelry loses its enamel/stones, if an eyelet on a bracelet has gone up or if a lock will not close. We will always exchange jewelry with a manufacturing defect. If you are in doubt whether it is a manufacturing defect or not you are welcome to contact us.

Wear and tear means that the jewelry has been used for a long time and thus can be expected to be worn. Wear and tear is not covered by the right of complaint. An example of wear and tear can be gold plating and rhodium plating, which are continuously degraded when using the jewelry. We therefore do not exchange jewelry that has lost their gilding or rhodium plating. This must be expected as it is a thin coating on the jewelry.

Misuse means that the jewelry has been damaged as a result of improper use or abuse of the product. Misuse is not covered by the right of complaint. An example of misuse of the jewelry could be if a jewelry has changed color as a result of lying freely or by being exposed to moisture, cream, soap, hairspray, detergents or similar. In these cases, the piece of jewelry will quickly become darker and discolored. Jewelry must be kept in closed bags or in their jewelry boxes when not in use to maintain the great look for as long as possible. On that note, please be aware that the jewelry has to be used regularly. If they are put away in the box for a long time without use, they will also change color. Jewelry that is discolored in the metal will not be accepted as a complaint because they have been exposed to incorrect storage/use. Another example of misuse is if a piece of jewelry is broken in the chain itself. Many of our jewelry has thin chains that do not withstand jerks. Therefore, a piece of jewelry that is broken in the chain itself will not be approved as a complaint, as we consider this to be self-inflicted.

Another example is our enamel jewelry. The enamel itself can lose its color or fall off if, for example, it lies in a windowsill and is exposed to direct sunlight, or if it is exposed to moisture (when bathing), hair spray, cream, perfume, etc. This is considered self-inflicted and will not be approved as a complaint.